Luxury Nursing Home Staff

Westcliffe Manor is owned and run by Mark & Wendy Gilbert along with their son, Luke Gilbert. All the family have extensive experience within the care home field and are hands on owners being involved in the home on a daily basis.

[ Staff ] Westcliffe Manor’s team is led by Sue Rigg, the Registered Manager who has a wealth of experience spanning over 20years. She has many qualifications that appertain to the care of the elderly. Along with the administrative staff has overall responsibility for the co-ordination of the various teams who work in the home. All our carers have either achieved their NVQ in care or are working towards one. They are handpicked to ensure that they have the necessary personality, genuine caring attitude and experience to meet the demands of their chosen profession. They are also encouraged to go the extra mile to ensure that all the service users needs are met.

[ Staff ] Our catering team, comprising of a Head Chef, Part Time Cook and kitchen assistants are a valued part of the homes team maintaining a high standard of meal preparation, catering to individual taste and the medical needs of all clients. Our menus are regularly reviewed and changes made in accordance with client and family views and comments. We have a food comments book that all clients, family and visitors are encouraged to enter their views and suggestions in.

The remaining support staff consists of our valued domestics, laundry and maintenance staff, who ensure that all the home is clean, free from unpleasant odours, personal laundry is under control and the environment of the home is welcoming and well maintained.